Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Introduction
PhysioHelper ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website physiohelper.com and use our services. Please read this privacy policy carefully.
Important: By using our website, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number)
- Account credentials (username, password)
- Profile information (educational background, professional interests)
- Payment information (processed securely through Razorpay)
- Communication preferences
Usage Information
We automatically collect certain information about your device and usage patterns:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Pages visited and time spent on our site
- Referring website information
- Search queries and preferences
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Advertising Cookies: Used to display relevant advertisements (Google AdSense)
- Preference Cookies: Remember your settings and preferences
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and maintaining our educational services
- Processing payments and managing subscriptions
- Personalizing your learning experience
- Communicating with you about updates and new features
- Analyzing usage patterns to improve our services
- Displaying relevant advertisements (Google AdSense)
- Complying with legal obligations
- Protecting against fraud and security threats
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our website
- Payment Processing: With Razorpay for secure payment processing
- Analytics: With Google Analytics to understand website usage
- Advertising: With Google AdSense for displaying relevant advertisements
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Cookie Preferences: Manage cookie settings in your browser
6. Children's Privacy (COPPA Compliance)
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Important: If we discover that we have collected personal information from a child under 13, we will delete such information from our servers immediately.
7. International Users and GDPR Compliance
If you are accessing our services from outside India, please note that your information may be transferred to, stored, and processed in India. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU users.
For EU users, we rely on the following legal bases for processing your personal information:
- Consent (for marketing communications)
- Contract performance (for providing our services)
- Legitimate interests (for website analytics and security)
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Address
Mumbai, Maharashtra, India
privacy@physiohelper.com
Phone
+91 9398157255
Response Time
Within 48 hours
Questions About Your Privacy?
We're committed to protecting your privacy and being transparent about our data practices. If you have any questions or concerns, please don't hesitate to contact us.